The terms relating to use of this website.
These terms, as amended by us from time to time, set out the basis on which you may use this website and provide important information about the way we provide our legal services.
A list of the members for Absolute Solicitors and their professional qualifications is open to inspection at its registered office:
267 Kingsland Road,
Absolute Solicitors are authorised and regulated by the Solicitors Regulation Authority of England and Wales (the "SRA") under registration number 806852.
We are subject to the SRA Standards and Regulations. Information on the SRA’s Standards and Regulations, including the SRA Principles, Firm and Solicitors’ Codes of Conduct can be found on its website at www.sra.org.uk.These regulations should be read in conjunction with the various legislative instruments of the UK Parliament (to which the regulations make reference) which also govern the conduct of the firm.
Copyright in some documents or material available on this website that belongs to third parties and has been produced on this website with the permission of the third party copyright owners. Please check the copyright notices of those third parties.
With the exception of copyright belonging to third parties and unless otherwise stated, copyright in the pages of this website and all other material available through it belongs to Absolute Solicitors.
You may print or save copies of the content of this website for your own personal use and you may provide copies to others for information purposes, on the basis that:
You do so on an occasional basis and free of charge; The copies are not tampered with in any way; And the recipient is made aware of the terms of this Copyright Notice.
Any other reproduction, transmission and storing of all or part of this website and the materials available through it, in any medium, without the written permission of Absolute Solicitors, is prohibited.
We only permit electronic links to pages of this website from which the Legal Notices can be accessed. You may not provide an electronic link to any other page of this website or to any other documents hosted on this website without our consent. We reserve the right to request that you remove an electronic link to this website at any time and you agree to remove such a link immediately.
We are dedicated in providing the highest quality legal services to all clients. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues [delete if not required]. If you would like to make a formal complaint, then you can read our full complaints procedure [link to your process]. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint:
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Limitations and Exclusions of our Liability
Our website and its contents are provided for general information purposes only and nothing on this website or in its contents is intended to provide legal or other professional advice. We do not accept any responsibility for any loss which may arise from reliance on information or materials published on this website. If you wish to find out more about the information in the materials published, please contact us by email.
We are not responsible or liable for any matter relating to you or any third parties accessing or using this website and its contents.
We do not endorse nor are we responsible for the contents of websites operated by others that link to this website or that are accessible from it.